Shipping Within Italy

Packages are shipped via courier throughout Italy, including the islands.
Once the order is received, it will be processed and shipped within approximately 72 business hours, except for custom projects, where delivery times will be defined during the project planning phase.

You will receive the tracking code via email as soon as the product is shipped.
Delivery times from the moment the email is sent range from 2 to 5 business days.
The delivery date is to be considered indicative, and I disclaim any responsibility for carrier delays, which are beyond my control, as well as issues caused by incorrect communication of the delivery address.

The shipping costs are to be covered by the customer.

In-Store Pickup

It is also possible to select the free “in-store pickup” option in Muggiò (MB).

Shipping Within Europe

Packages are shipped via courier across Europe, subject to any customs restrictions.

Once the order is received, it will be processed and shipped within approximately 72 business hours, except for custom projects, for which delivery times will be defined during the project planning phase.

You will receive the tracking code via email as soon as the product is shipped.
Delivery times from the moment the email is sent range from 5 to 10 business days.
The delivery date is indicative, and I disclaim any responsibility for carrier delays, which are beyond my control, as well as for issues caused by incorrect communication of the delivery address.
I am not responsible for any delays or customs duties.

Le spese di spedizione e le tasse doganali sono a carico del cliente.

Packaging

Shipping ceramics requires packaging that may increase the volume and weight of the package.
I am particularly mindful of environmental issues, which is why I primarily use recycled boxes and filling materials.

Theft or Loss

I disclaim all responsibility in case of theft or loss of the package. In such cases, any claims must be directed to the Customer Service of the selected courier.

Returns

It is possible to return the order within 14 days from the delivery of the goods. To inform me of your intention to return the item, please send an email to ceramica@simbola.net, explaining the reason for your return.

Upon receiving the email confirming my authorization for the return and providing instructions on how to repackage the item, you can send the goods back to me, intact and in its original packaging, to the address provided.
Only undamaged ceramics in the same condition as when they were sent will be accepted. The return shipping costs and responsibility are at your expense.

Upon receiving the returned item and evaluating its condition, I will proceed to issue either a refund or a voucher of the same value, which can be used on www.simbola.net, according to your preference.

Damaged Goods

Upon receiving the order, I kindly ask you to always sign for acceptance with reservation. The courier is required to allow you to do so, and only by doing this will we be able to open a dispute in case of issues with the delivery.

If the package delivered by the courier shows any anomalies, such as being tampered with or opened, it is important to report it immediately to the courier making the delivery. You can either refuse the delivery or accept the package with reservation, specifying on the receipt form that you noticed visible damage to the box or package.
The courier is obligated to allow you to accept the package “with reservation,” so please insist if they refuse to do so.

If the shipment consists of multiple packages, please make sure to check that all of them have been delivered.

If the packaging is intact but the goods are damaged, please kindly document the damage with as detailed photographs as possible.
Contact me exclusively at ceramica@simbola.net as soon as possible. Once I receive your report with the photos of the package and the damaged goods, I will promptly arrange for a replacement or a refund.